we strive to provide our customers with the highest quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • Proof of purchase (receipt or order number) is required for all returns.

Non-returnable Items:

  • Gift cards
  • Downloadable software products
  • Personal care items (e.g., cosmetics, hygiene products) for health and safety reasons

How to Return an Item:

  1. Contact Us:

    • Email our customer service team at info@01.voteco.lk to initiate a return.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Prepare Your Return:

    • Place the item(s) in the original packaging.
    • Include the proof of purchase and any accessories, manuals, or other items that came with the product.

  3. Ship Your Return:

    • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return packages.

Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.

Refund Timing:

  • Credit card refunds may take 5-10 business days to appear on your statement, depending on your card issuer’s policies.
  • Refunds to other payment methods (e.g., PayPal) may take a few business days to process.

Partial Refunds:

  • Partial refunds may be granted in the following situations:
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.

Exchanges

Exchange Policy:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@01.voteco.lk

Shipping Costs

Return Shipping Costs:

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refund Shipping Costs:

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Free Return Shipping:

  • In certain situations, we may cover the return shipping costs. Please contact our customer service team for more information.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email:

  • info@01.voteco.lk